Your customer service at NLT Automation
Our service department from NLT Automation ensures that your systems operate reliably, faults are resolved quickly and you always receive the right support. From preventive maintenance and remote support to fast on-site response times: we are here for you!
Our service portfolio
On-site service
Our service technicians provide fast and reliable support directly at your equipment. Whether its troubleshooting, optimization or modernization – we are ready to assist you.
Remote support
Many issues can be resolved within minutes via remote access. This saves you time, reduces costs and minimizes unnecessary downtime.
Maintenance and service contracts
Ensure maximum system availability in the long term!
- regular maintenance
- priority scheduling
- documentation and service reports
- discounted spare parts
Spare parts service
We offer customer- and system-specific spare parts lists, ensuring that you always receive exactly the parts you need. Quickly and reliably.
Phone, messenger & Email support
Our experts are available by phone, messenger and of course by email to answer questions quickly or perform initial diagnostics.
Benefits of our service contract
Technical added value
- annual comprehensive maintenance with thorough inspection of all mechanical and electrical components
- fewer unplanned downtimes, extended system service life and reliable operation
Time and cost benefits
- fixed planning and no surprises thanks to an annual flat rate cocering all agreed services
- no price increases, travel costs or additional maintenance charges
Fast support & reliable response times
- immediate assistance in case of issues (10 hours of phone support per year inclusive. In emergencies, a technician will be on-site within 36 hours!)
- no long waiting times, fast support and predictable downtime
Technological advancements included
- free software and program updates
- your system always remains up to date: safe, efficient and compatible
Documentation & traceability
- every maintenance service is documented and archived
- replaced parts are covered by a 12-month warranty
Flexibility & partnership
- the contract can be terminated annually (three months notice to the end of the year)
- regular exchange with our technicians helps optimize processes and reduce energy or operating costs
Sign up for a service contract now!
Are you a new customer looking for a reliable partner in technical customer support? Or are you already a customer of NLT Automation and would like to use our services? Get in touch with us – we look forward to hearing from you!
Opening hours
Mo. – Th.: 07:00 – 17:00
Fr.: 07:00 – 12:15
Sa., Su., holidays: closed
Your contacts – The NLT Automation service team
Our service team consists of experienced specialists in the fields of mechanics, electrical engineering and automation technology. Through regular training and certifications, we ensure that we are always up to date with the latest technology.
Frieso Musters
Coordinates after-sales services, service operations, customer communication and scheduling
Tel. +49 4931 178-720
E-Mail: friesomustersglavede
Jonas Siefkens
After-sales support, service scheduling
Tel. +49 4931 178-475
E-Mail: jonassiefkensglavede
Jelto Tjaden
Electrical technician, specilization automation technology
Tel. +49 4931 178-472
E-Mail: jeltotjadenglavede
Marvin Eeten
Electrical engineer, specilization automation technology
Tel. +49 4931 178-471
E-Mail: marvineetenglavede
Gero Termöhlen
Master metalworker, international welding specialist
Tel. +49 4931 178-474
E-Mail: gerotermoehlenglavede
Our service vehicles
Our service vehicles are equipped with all essential tools, measuring devices and spare parts. This allows us to efficiently resolve issues directly on site and minimize downtime.
FAQ
How do I report a fault?
The fastest way is by phone or via messenger.
How does a service assignment work?
You report your request > technician call-back > quotation > on-site or remote service
What information does the service technician need?
- description of the issue
- machine / project / location
- photos or videos (optional)
Our quality promise
Your production is our mission – reliable, fast and personal
short response times
expert advice
transparent costs
highest quality in maintenance and repair
documentation of all work performed